Please help me send this issue to Chanel, I cannot find any way to contact this company...

GetHuman-noo_aina's customer service issue with Chanel from March 2021

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The issue in GetHuman-noo_aina's own words
Please help me send this issue to Chanel, I cannot find any way to contact this company excepting for the strict platform in Chanel which I could not complete effectively, Thank you very much.**Unit G **-**, Central Embassy Mall, Ground Floor, **** Phloen Chit Rd, Lumphini, Pathum Wan District, Bangkok ******Dear Sir or Madam:*I am writing today to complain about the unfair service I received from the Chanel - CENTRAL EMBASSY Thailand on March **, ****.*As a Chanel royalty, I always kept updating the new collection of the classic mini *” with top handle bags* especially the gold one* with Mr.Henry (my shopping assistant of Chanel CENTRAL EMBASSY). Yesterday, I got the information about the amount of this collection being released on the first date, so I determined to purchase this item as my first bag from the official Chanel shop because I found this bag perfectly suits me. Then, I decided to contact Chanel Call Center (************) in order to book the product. After all, a Call-center representative informed me that I cannot book this item because of the strict policy of Chanel, it will not be allowed any customer to book the product, but still, the customer themselves can be walk-in at the shop to purchase this one, and I clearly understood and obediently followed Chanel's policy.*In order to guarantee I would be the first customer in the long-standing to get the chance of purchasing this item, today, I had to reschedule my business time for reaching CENTRAL EMBASSY before it would be open at ** AM. I had gone to EMBASSY since *, so I felt very glad to manage to be the first. Unfortunately, after * hours of waiting for the opening by standing in the summer of Thailand, the customer assistants did not allow me to enter the shop as they allowed only the customers who showed them some sort of message from Chanel S.A. while everyone in the long line including me did not know what on earth was happening here.*Eventually, an S.A. just let me enter the shop after waiting for around ** minutes without having accomplished anything, I was THE FIRST ONE of those who were after me though. And, it is easy to guess the items I have dreamt of since last year were sold out within just ** minutes.*However, I tried to find a reasonable explanation from the deputy head of boutique, Monrudee Paisarnpreukkul, but what I got was nothing else besides an apology. This gets me really confused with your strict policy. If the call center should let me know what exactly your policy is, and, if the Chanel policy would clearly tell, I would have not been there in the first place, and, I would have not been disappointed at wasting my precious time this morning.*To resolve this situation, I just want to ask you few questions:**. What is Chanel's official policy on how to sell this product?**. How many items of this product do Chanel sell for the Central Embassy bunch?**. When is this product sold again in Thailand?**. How do I receive the message from S.A. in order to have an opportunity to be, at least, the one who can purchase this product?*I trust this is not the proper way that Chanel wishes to conduct business with prospective customers—Even though I have just been with you since purchasing hair clips and earrings the last year but I have been a big fan of Chanel. I would welcome the opportunity to discuss matters further and to learn how your policy is to prevent a similar situation from recurring. I look forward to hearing from you.*Yours faithfully,*Iyarin Anunchotichai

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Customer service issue
Reported by GetHuman-noo_aina
Mar 21st, 2021 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 38 others
0 customers following this


GetHuman-noo_aina started working on this issue
Mar 21st, 2021 5:43am

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