What is Chanel's return policy for online purchases?

Chanel’s return policy for online purchases allows customers to return items within 14 days of delivery. The products must be in their original condition, unused, and with all tags and packaging intact. To initiate the return process, customers should contact Chanel's customer service team and provide relevant information and order details. Chanel offers a complimentary return service, with a pre-printed return label included in the original package. Once the return is received and inspected, Chanel will process the refund within a reasonable timeframe. However, certain items, such as fragrance, skincare, or personalized products, are not eligible for return due to hygiene and customization reasons. Customers are advised to refer to Chanel's official website or contact their customer service for further assistance or clarification on the return policy.