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CenterPoint Energy Customer FAQ

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What is CenterPoint Energy's Phone Number?

The question we are asked most often is about how to talk to CenterPoint Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I view and manage my account online?

To view and manage your account online, simply log into your CenterPoint Energy account through the online portal. From there, you...

What are the different billing and payment terms and options?

CenterPoint Energy offers various billing and payment terms and options to accommodate customers' preferences and ease of payment....
Ask any question you have about CenterPoint Energy customer service, get an answer now.
Contact CenterPoint Energy customer service

Outage Reporting

How do I report a power outage?

To report a power outage, you can contact our customer service team by phone, online, or through our mobile app. Be prepared to provide...
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Gas Smell

What should I do if I smell gas?

If you smell gas, it is important to leave the area immediately and avoid touching any light switches or electrical appliances. Do...
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Account Management

How can I view and manage my account online?

To view and manage your account online, simply log into your CenterPoint Energy account through the online portal. From there, you...
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Payment Assistance

How can I request a payment extension or arrangement?

To request a payment extension or arrangement with CenterPoint Energy, please contact our customer service team. They will be able...
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Payment Options

What payment options are available for my energy bill?

Centerpoint Energy offers a variety of payment options to conveniently pay your energy bill. You can make payments online through their...
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Cost Estimation

What are the average monthly energy costs for a household?

The average monthly energy costs for a household can vary based on various factors such as location, energy usage, household size,...
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Energy Programs

What energy efficiency programs or rebates are available?

Centerpoint Energy offers several energy efficiency programs and rebates to help customers save energy and money. The programs include...
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Billing Information

What are the different billing and payment terms and options?

CenterPoint Energy offers various billing and payment terms and options to accommodate customers' preferences and ease of payment....
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Help me with my CenterPoint Energy customer service issue

Ask any question you have about CenterPoint Energy customer service. We will do our best to get you answers right away.
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