I sent this to Cedar Point on Sunday when we arrived home. I have heard back from no on...

GetHuman2960376's Complaint issue with Cedar Point Amusement Park from May 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2960376's own words
I sent this to Cedar Point on Sunday when we arrived home. I have heard back from no one:**On Saturday night, May **th, my son-in-law and I were in line for a ride called “Power Tower”. “Power Tower”. There was a very small Mom with two (*) small kids ahead of us who were allowed to board the ride, even though the young son was under the height restriction by clearly ** inches (the young woman working the line held up the height stick as the kid walked by and just kind of shrugged, and let him board the ride anyways).**My son-in-law and I were in the two (*) seats facing east* the very small Mom and her two (*) small kids were in the three (*) seats facing south* while three (*) extremely large guys were in the seats facing north. I do not know who was in the seats on the other side of us facing west.**The ride rocketed up the tower as planned and then suddenly stopped at the top* suspending us at *** feet above the ground at approximately *:**PM. As we sat there suspended on a ride that is built to race up or plummet down the tower, there was zero communications from your staff on the ground as to what was going on or what was happening to us as we were all suspended at the top of the ride (i.e. malfunction, catastrophic failure, plummeting to earth soon, etc.). My husband and daughters were on the ground horrified and crying at what was happening. Zero communication from your staff, ZERO!**As if that weren’t enough, the three (*) extremely large guys facing north were yelling down to a Cedar Point employee named “Austin” that, “They were going to get him! They were going to get him. They were going to get him when they got down. They were going to get him for doing this”. It appears as though this was a prank by one of your employees named “Austin”– at our expense. We didn’t know what was happening.**As our panic attacks began, praying out loud and crying, all we could hear was these three (*) extremely large guys yelling down to one of your employees “Austin” who intentionally caused this. **We were suspended up at the top of the ride for about ** – ** minutes. This dialog went on the entire time we were suspended up there.**We were finally, very slowly, lowered. As we got closer to the ground, one of your employees King (I believe that was his name* black hoodie* responsible for making sure we were secure), was laughing with other employee at this situation. We were all panicking thinking we could possibly die, and they were LAUGHING.**We were met at the bottom by one of your Supervisors who wanted to pacify all of us with some sort of pass. Really? The only person who showed any concern was one of the three (*) extremely large guys who asked if I needed medical attention as I was still having a panic attack. At that point, I realized that they may also be Cedar Point employees too.**We demanded to see a Manager and one of your Managers, Shaun Hill, came to talk to us. His condescension for what had just happened was absolutely appalling. We told him everything that I have written to you and his attitude was basically, whatever, non-belief, my employees wouldn’t be laughing about this, etc. However, he immediately removed the operators of this ride.**They also wasted no time getting more kids strapped in before making even sure this ride was safe which was appalling.**Your Manager, Shaun Hill, told us that the ride was not balanced correctly when we got on the ground, and that's what caused the failure. Obviously, it was not balanced correctly – on purpose.**As I said to him, “How would we know that, suspended at the top of the ride, fearing for our lives”? Again, there was zero communications from the ground as to what was happening to us suspended at *** feet at the top of the ride, on purpose or by a very careless miscalculation (three (*) extremely large guys on the north side and one (*) very small Mom and her two (*) small children on the south side* one (*) of which was clearly under the height restriction). Or, a terrible prank at our expense.**Again, no communication from your staff on the ground as to what was happening as we were suspended at the very top of the ride. Just laughter. **I have trusted the safety of Cedar Point for over fifty (**) years and had always enjoyed great service and excellent accommodations. This was a family trip that I planned to share this experience with my new son-in-law and my daughters. I always trusted that you put your guest safety first with respect. Have fun. Stay safe. Everyone from Mercedes and her supervisor Megan on the “chat” helping me with the planning of our trip to the staff at Lighthouse Point, especially Dylan, were amazing. **On Saturday night, your employees acted completely in poor faith. We are all so shaken by this experience that it completely ruined the rest of our stay. We left the park in disbelief, initially planning on staying that night until your closed. My husband and daughter did go back this morning for an hour* my other daughter and I could not. **If your employee “Austin” caused this on purpose, you may have much bigger problems. And I gave his name to your manager, Shaun Hill, who couldn’t have cared less. **I want to give you the opportunity to make it right. **While I’m fine with the expense of the adjacent cottages, I am not fine with paying for a horrible experience perpetrated by your employees. We spent $***.** on five (*) Wild Card Passes.**I’ve attached our confirmation below for your consideration and I look forward to hearing from you soon. I trust you will make this right and restore our faith. This experience is not the Cedar Point I grew up loving.**With Regards,*Paula Rosenbusch***Reference*********Guests*Paula Rosenbusch*Stay Duration*Fri. May **, **** - Sun. May **, **** (* nights)*Guests** adults ***" and taller and under ** years**Room*Adjacent Cottages - Lake View*Rate*Wild Card Package*Total *$*,***.** ($***.** * $**.** Taxes & Fees)

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Cedar Point Amusement Park

Complaint issue
Reported by GetHuman2960376
May 21st, 2019 - 2 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 50 others
0 customers following this

Timeline

GetHuman2960376 started working on this issue
May 21st, 2019 4:34pm
GetHuman2960376 shared this issue with others over email
May 21st, 2019 6:48pm
GetHuman2960376 indicated the issue is not fixed yet.
May 21st, 2019 7:25pm
GetHuman2960376 indicated the issue is not fixed yet.
May 21st, 2019 7:25pm
GetHuman2960376 indicated the issue is not fixed yet.
May 21st, 2019 7:25pm
GetHuman2960376 indicated the issue is not fixed yet.
May 21st, 2019 7:26pm
GetHuman2960376 indicated the issue is not fixed yet.
May 23rd, 2019 6:15pm
GetHuman2960376 indicated the issue is not fixed yet.
May 23rd, 2019 6:15pm
GetHuman2960376 indicated the issue is not fixed yet.
May 23rd, 2019 6:15pm