I doubled booked last April **, **** for a round trip from Manila to Davao (sep...

GetHuman-karlaabe's Cancelled Flight issue with Cebu Pacific Airlines from May 2019

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I doubled booked last April **, **** for a round trip from Manila to Davao (sep **, ****) and Davao to Manila (Sep **, ****) it was named under Jerome Fabregas and Marimar Cabella, It was happened due to your online system error. Because when I am about to pay thru credit card the system appeared error and I didn't received any details or confirmation about my first booking so, I thought the transaction did not go. and then i tried another booking with the same person and the same time, but I used different credit card and it was successfully booked. unfortunately when I received my SOA to security bank and metrobank credit card both card was credit the same amount with cebu pacific. so I want to cancel or refund my first booking with reference number VGCN*P. hoping for your immediate response thank you
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Cebu Pacific Airlines

Cancelled Flight issue
Reported by GetHuman-karlaabe
May 22nd, 2019 - a mon ago
I have an issue with Cebu Pacific Airlines too
Not resolved
Seen by 6 customers so far
Similar issue to 2777 others
0 customers following this
Timeline
GetHuman-karlaabe started working on this issue
May 22nd 1:54am
GetHuman-karlaabe indicated the issue is not fixed yet.
May 22nd 12:36pm
GetHuman-karlaabe indicated the issue is not fixed yet.
May 23rd 3:34am
GetHuman-karlaabe indicated the issue is not fixed yet.
May 23rd 4:08am