I am writing to complain about your website who have technical issue these past few day...

GetHuman1967592's customer service issue with Cebu Pacific Airlines from January 2019

2 views
 | 
1057 similar
 | 
0 following
Help with my Cebu Pacific Airlines issue
Did that get it fixed?
Waiting to see if GetHuman1967592 fixed the issue with our suggestion.
The issue in GetHuman1967592's own words
I am writing to complain about your website who have technical issue these past few days who decline the transaction after several attempt of the CC.**I have * PNR and Muti-City. DCZJ*M, EIEB*H*****.*PNR EIEB*H***Due to the payment was decline because of your system glitch I can only select the option and tab pay now without having a summary details of the baggage allowance I want to purchase.***The payment went through since there is no summary payment and only pay option available and two PNR I was surprise that the payment for **kg is in different sector.***It is never intended to purchase a baggage allowance of **kg for Cebu Siargao (Only ** KG Cebu-Manila, **kg CEBU-ICN) which is there is no option for me to check what I am paying for since they only have * PNR- Multi city***I have called your customer service internationally *x and just put me on hold if I ask for supervisor***It is not in your T&C that the prepaid baggage may not be refundable- take note may not is the term use****My Dispute***It is your website who does not allow any changes once you have not yet settled your balance in adding prepaid baggage***It is your website which have glitch which the transaction was decline for * days***I have use the same card and the transaction went through this time without even have a summary of what you are paying for nor can review or edit the segment which all my booking are associated tickets since it multi- sector.***Should be your website be transparent enough to show all the add-on’s services and the payments of each choices on your payment summary?***Once there is a pending amount in add-on service should there be an option to cancel and not continue or reset not disabling the tab and left one option says settle you bill pay now?*******.*PNR DCZJ*M,*****kg was added again for the CEB-ICN*****kg of cebu-siargao CEB-ICN **I want a full refund of my baggage allowance **kg cebu-siarago sector since it is your system who have technical issue with the payments. I just paid today and directly contact your call center outstation and paid internationally call which is they put me on hold every time I want to speak supervisor and escalate the issue. I’d like to request to review and investigate this issue that I experience with your website and I am hoping that you would be able to assist me since I paid through cc today Jan **, **** around **:**am doha time and called your customer service at the same time to assist me. I am hping for your consideration for this one.
GetHuman1967592 did not yet indicate what Cebu Pacific Airlines should do to make this right.
I have an issue with Cebu Pacific Airlines too
How GetHuman1967592 fixed the problem
We are waiting for GetHuman1967592 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Cebu Pacific Airlines's attention and get better help faster. Tap below to get started.
Having Cebu Pacific Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1967592 fixes it.
This email address isn't valid

Cebu Pacific Airlines

Customer service issue
Reported by GetHuman1967592
Jan 15th, 2019 - 9 mons ago
I have an issue with Cebu Pacific Airlines too
Fixed
Seen by 2 customers so far
Similar issue to 1057 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman1967592 started working on this issue
Jan 15th 7:03am
GetHuman1967592 indicated the issue is not fixed yet.
Jan 15th 7:04am