I pre-ordered some items a while ago, and chose UPS for the delivery service. I was the...

GetHuman3133583's customer service issue with Card Kingdom from June 2019

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The issue in GetHuman3133583's own words
I pre-ordered some items a while ago, and chose UPS for the delivery service. I was then told by UPS that I must pay an additional £** in import tax. As such, I would like to return the order, and get a refund. However, despite being told that my customer service tickets would be responded to in ** hours, I have had no response from card kingdom in a week. Infuriatingly, the number listed for customer service is invalid, so I am unable to call them regarding the issue. UPS has already tried to deliver twice, at an address no longer available due to unexpected family issues, yet no longer allows me to change the address. When I called UPS regarding the issue of the weirdly high tax that card kingdom did not inform me about, and that I have never been charged for using the service prior, I was put on hold for an hour, and then told to call a different department if I wanted a break down of the pricing, only to find that that department was now closed because I had been on hold for so long. I feel like I am in a Kafka novel.

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Card Kingdom

Customer service issue
Reported by GetHuman3133583
Jun 23rd, 2019 - a year ago
Not resolved
Seen by 14 customers so far
Similar issue to 6 others
0 customers following this

Timeline

GetHuman3133583 started working on this issue
Jun 23rd, 2019 12:29pm
GetHuman3133583 indicated the issue is not fixed yet.
Jun 23rd, 2019 12:30pm
GetHuman3133583 indicated the issue is not fixed yet.
Jun 23rd, 2019 12:30pm
GetHuman3133583 indicated the issue is not fixed yet.
Jun 23rd, 2019 12:31pm
GetHuman3133583 indicated the issue is not fixed yet.
Jun 23rd, 2019 12:31pm
GetHuman3133583 indicated the issue is not fixed yet.
Jun 23rd, 2019 12:31pm
GetHuman3133583 confirmed the issue is fixed. Hooray!
Jun 23rd, 2019 12:31pm
GetHuman3133583 indicated the issue is not fixed yet.
Jun 23rd, 2019 12:31pm
GetHuman3133583 indicated the issue is not fixed yet.
Jun 23rd, 2019 5:07pm
GetHuman3133583 indicated the issue is not fixed yet.
Jun 24th, 2019 2:33pm
GetHuman3133583 indicated the issue is not fixed yet.
Jun 26th, 2019 4:11pm

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