I need access to my account in order to pay invoice. I cannot receive code on USA phone so I need it via email

GetHuman5883692's Bill Pay Problem issue with Capital One from March 2021

Help with my Capital One issue
First: share to improve GetHuman5883692's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5883692 may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman5883692's own words
I'm trying to pay capital one invoice online while abroad in Buenos Aires -- I need access to my account ... I'm currently traveling in Buenos Aires. I have a CapitalOne invoice of $**** which I'm attempting to pay but I'm not allowed to login to my account because I cannot be verified via the usual code sent via cell phone number--since USA number does not work here in BAires. I attempted to call and was put on hold (no help). I'd ask that someone sends me an email with code to: *****@***.com or *****@***.com. Clearly, this incident has proven this credit card is not for traveling customer.
Travelers need access to account when abroad -- there is no guarantee that USA phone lines work abroad--this prevents me from receiving code
Please allow me to login to pay my invoice
Excellent customer for over ** years...I expected assistance regarding this issue
Tried to access account a number of times and calling the Intl number -- I was put on hold and received no help
How GetHuman5883692 fixed the problem

We are waiting for GetHuman5883692 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Capital One's attention and get better help faster. Tap below to get started.
Having Capital One issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Capital One

capital one invoice
Bill Pay Problem issue
Reported by GetHuman5883692
Mar 24th, 2021 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 4574 others
0 customers following this


GetHuman5883692 started working on this issue
Mar 24th, 2021 7:11pm
GetHuman5883692 indicated the issue is not fixed yet.
Mar 25th, 2021 1:49am
GetHuman5883692 indicated the issue is not fixed yet.
Mar 25th, 2021 1:49am
GetHuman5883692 indicated the issue is not fixed yet.
Mar 25th, 2021 8:05pm