I was very behind on my Capitol One account due to medical debt and then my spouse bein...

GetHuman4993863's Restricted Account issue with Capital One from June 2020

Help with my Capital One issue
First: share to improve GetHuman4993863's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4993863 may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman4993863's own words
I was very behind on my Capitol One account due to medical debt and then my spouse being out of work due to COVID, but not only managed to get my account current, I've been making regular payments that are larger than the minimum due, and extra payments as well. I have tried to chat on the Capitol One website and it states there's a "problem" with my account that I must clear up before I can chat with them. I have a full-time job and have very short breaks without time to sit on hold with Capitol One. I need to speak with someone about having my account unrestricted either now or in the near future. I have been a customer for a long time, and I believe that now that I am current and making regular payments, they ought to be able to do this for me.

GetHuman4993863 did not yet indicate what Capital One should do to make this right.

How GetHuman4993863 fixed the problem

We are waiting for GetHuman4993863 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Capital One's attention and get better help faster. Tap below to get started.
Having Capital One issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Capital One

Restricted Account issue
Reported by GetHuman4993863
Jun 25th, 2020 - 2 years ago
Not resolved
Seen by 42 customers so far
Similar issue to 5794 others
0 customers following this


GetHuman4993863 started working on this issue
Jun 25th, 2020 1:23pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers