I was very behind on my Capitol One account due to medical debt and then my spouse bein...

GetHuman4993863's Restricted Account issue with Capital One from June 2020

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The issue in GetHuman4993863's own words
I was very behind on my Capitol One account due to medical debt and then my spouse being out of work due to COVID, but not only managed to get my account current, I've been making regular payments that are larger than the minimum due, and extra payments as well. I have tried to chat on the Capitol One website and it states there's a "problem" with my account that I must clear up before I can chat with them. I have a full-time job and have very short breaks without time to sit on hold with Capitol One. I need to speak with someone about having my account unrestricted either now or in the near future. I have been a customer for a long time, and I believe that now that I am current and making regular payments, they ought to be able to do this for me.

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Capital One

Restricted Account issue
Reported by GetHuman4993863
Jun 25th, 2020 - 2 years ago
Not resolved
Seen by 42 customers so far
Similar issue to 5794 others
0 customers following this

Timeline

GetHuman4993863 started working on this issue
Jun 25th, 2020 1:23pm

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