I cannot log in to my savings account. I just created it and when it asked me for a use...

GetHuman-shelahar's customer service issue with Capital One from May 2020

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The issue in GetHuman-shelahar's own words
I cannot log in to my savings account. I just created it and when it asked me for a user name I typed one but then it gave me an old one that has to be many years old. I don't have a clue what the old password was but the "Forgot Password" help does not seem to work. The number on file is a home (land line) number so a text cannot be sent to me. I put my number in to verify (as it has not changed in more that ** years) and it does not work. Just says there was a problem and to try again.

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Capital One

Customer service issue
Reported by GetHuman-shelahar
May 9th, 2020 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 5627 others
0 customers following this


GetHuman-shelahar started working on this issue
May 9th, 2020 4:31am
GetHuman-shelahar indicated the issue is not fixed yet.
May 9th, 2020 2:16pm