Credit Card *****-****-****-****. HELP!!! I WAS NOT ** DAYS LATE ON MY NOVEMBER **** PA...

GetHuman2703950's Complaint issue with Capital One from April 2019

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The issue in GetHuman2703950's own words
Credit Card *****-****-****-****. HELP!!! I WAS NOT ** DAYS LATE ON MY NOVEMBER **** PAYMENT. IT WAS MADE BUT NOT CREDITED. Capital One has reported that I was ** days late on my November **** monthly payment. I made that payment of $**.** on **-**-** through my bank'S Bill Pay (only ** days late) but it has been discovered the card number was one digit off and the payment was refunded AND NOT CREDITED, as was the December payment of $**.**. I don't know why, because previous payments were accepted. Why couldn't these payments be credited based on my name and address and then wok out the card number problem? The refunds process had no trouble identifying me. I am trying to refinance my home and this ** day late payment on my credit report is the only thing standing in my way of moving forward.*I sent a letter with ** pages of documentation to your Dispute department and the response was a form letter. I don't believe the documentation was even looked at.*I don't expect this complaint will be successful but I am a desperate woman and I intend to keep going until someone at Capital One gives me the consideration I deserve.*PLEASE HELP ME!!!

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Capital One

Complaint issue
Reported by GetHuman2703950
Apr 8th, 2019 - 2 years ago
Fixed
Seen by 15 customers so far
Similar issue to 6177 others
0 customers following this
Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security

Timeline

GetHuman2703950 started working on this issue
Apr 8th, 2019 6:53pm
GetHuman2703950 indicated the issue is not fixed yet.
Apr 9th, 2019 2:04am
GetHuman2703950 indicated the issue is not fixed yet.
Apr 9th, 2019 9:55pm
GetHuman2703950 indicated the issue is not fixed yet.
Apr 12th, 2019 3:58am
GetHuman2703950 indicated the issue is not fixed yet.
Apr 12th, 2019 3:58am
GetHuman2703950 indicated the issue is not fixed yet.
Apr 12th, 2019 3:58am
GetHuman2703950 indicated the issue is not fixed yet.
Apr 12th, 2019 3:58am

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