I recently paid off my overdraft fee that went to collections on my debit card. I under...

GetHuman-bvillal's customer service issue with Capital One from March 2019

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The issue in GetHuman-bvillal's own words
I recently paid off my overdraft fee that went to collections on my debit card. I understand it cant take up **-** days to clear off my name. I recently tried to open up a new bank account and the new bank just needs some information stating I paid capital one. I have called the branch twice and customer service and no one will help me. I just need some information stating that I paid capital one so I am able to open up a account... and no one is willing to help me. I asked to even show up to the branch to get a piece of paper saying I paid them or an email and no one will do anything for me. I would like to reach out to the district manager or reginal to try and help me. My mother used to be a manger of capital one for *-* years and said they should be able to help me and don't understand why no one will.
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Capital One

Customer service issue
Reported by GetHuman-bvillal
Mar 12th, 2019 - 5 mons ago
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Seen by 3 customers so far
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Mar 12th 3:13pm