I have not received my Capital One bill. I just checked online and the address on the a...

GetHuman-marcusma's customer service issue with Capital One from November 2018

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The issue in GetHuman-marcusma's own words
I have not received my Capital One bill. I just checked online and the address on the account is incorrect. The "Residential" address is correct but, for whatever reason, the "Mailing" address is not. This caused my account to be past-due which is not my fault as I thought the residential address was where my bill would be sent. I never received my bill at EITHER address. The other address listed under "mailing" is an old address I no longer have access to, but the tenant there now told me they never got anything with my name on it. I changed the address now but I have late fees and such that were not my fault, and I need this resolved ASAP. I scheduled a payment regardless but I would like my account to be in good standing.
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Capital One

Customer service issue
Reported by GetHuman-marcusma
Nov 25th, 2018 - 10 mons ago
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GetHuman-marcusma started working on this issue
Nov 25th, 2018 12:21am