I have had my capital one card for * years. I have never once missed a payment. I have...
GetHuman-rjtierne's customer service issue with Capital One from October 2018
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The issue in GetHuman-rjtierne's own words
I have had my capital one card for * years. I have never once missed a payment. I have updated and submitted my increase in income and have requested a credit line increase multiple times. Each time I request and increase in credit limit I am denied. Regardless of how much of my card I pay off, the company sends me an email with some poor excuse to deny my increase limit. Mind you, I have had the same $*,*** credit limit since the day I opened my card with the company. I receive emails daily saying we appreciate your loyalty and you are encouraged to apply for financing for all these different loans with capital one. However, I can’t get a simple credit limit increase on a $*,*** limit credit card that I have ***% payment history on. *I have ***% payment history on my credit report. I have never missed a payment on anything. *And when I call customer service, they say that there is nothing they can do about helping anyone with the cards in reference to credit limit increases. They said it’s an automated system and no one can help with any aspect of the process. *I am very disappointed with this company and my experience with them.
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