Credit limit increase notification dissappeared

GetHuman-mrstwros's customer service issue with Capital One from July 2018

Help with my Capital One issue
The issue in GetHuman-mrstwros's own words
Confirm credit limit date that was posted on my summary page. It was suppose to be today but it didn't post. Has my date changed? ... I've had a capital one platinum card about *mths. I had a notation on my summary page for *dys informing me of a credit line increase to $*** on July * tomorrow but it dissappeared. I'm trying to see if that will still happen. I product changed that card to quicksilver last night. Does the product change affect my limit increase? I also just received a quicksilver one card that's in the credit steps program. I haven't received my statement yet for quicksilver one but just paid that balance down this morning. I'm working hard to get my ducks in a row for a new car next December. Ive already received MANY preapproval letters for an auto loan from Capital One. I've been thinking about opening a checking account but will put that on hold for now. I just want to know that I'm on the right track. I want my scores in *** range before a car loan.

GetHuman-mrstwros did not yet indicate what Capital One should do to make this right.

Ive been a customer *mths. Considering buying a car next December if I can get my score up with Capital one. I've been receiving pre approvals in the mail for car loan from you. I'm even considering opening a checking account but will put that on hold for now. I've had no late payments. I do appreciate the product change for the MasterCard!
How GetHuman-mrstwros fixed the problem
Got a call back and told them about the notification on my account. I got my increase by next morning plus a product change to a better card for my husband.
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Capital One

Capital One MasterCard
Customer service issue
Reported by GetHuman-mrstwros
Jul 7th, 2018 - 4 years ago
Fixed
GetHuman-mrstwros shared how to fix
Seen by 15 customers so far
Similar issue to 794 others
0 customers following this
Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security

Timeline

GetHuman-mrstwros started working on this issue
Jul 7th, 2018 2:03pm
GetHuman-mrstwros shared this issue with friends on Facebook
Jul 7th, 2018 2:05pm
GetHuman-mrstwros indicated the issue is not fixed yet.
Jul 7th, 2018 3:18pm
GetHuman-mrstwros indicated the issue is not fixed yet.
Jul 7th, 2018 5:48pm
GetHuman-mrstwros indicated the issue is not fixed yet.
Jul 8th, 2018 4:48pm
GetHuman-mrstwros indicated the issue is not fixed yet.
Jul 8th, 2018 4:52pm
GetHuman-mrstwros indicated the issue is not fixed yet.
Jul 8th, 2018 5:00pm
GetHuman-mrstwros indicated the issue is not fixed yet.
Jul 8th, 2018 5:04pm
GetHuman-mrstwros confirmed the issue is fixed. Hooray!
Jul 10th, 2018 3:42pm

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