I just received notice that my Capital One card was closed, due to my payments being re...
GetHuman-jwbarron's customer service issue with Capital One from June 2018
Help with my Capital One issue
First: share to improve GetHuman-jwbarron's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-jwbarron to get a Capital One rep on the line!
Always use the GetHuman Phone tocall Capital One. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-jwbarron may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman-jwbarron's own words
I just received notice that my Capital One card was closed, due to my payments being returned!**I looked at my account on my phone and did NOT realize that someone had put their phone number and email address on this account and removed mine. **I was NOT informed of this in any way. IT was NOT until after seeing that my payments were being returned, that someone was EASILY able to get into my account and change it, what kind of security measures do you have to prevent this???? Obviously none!!!
GetHuman-jwbarron did not yet indicate what Capital One should do to make this right.
I have an issue with Capital One too
How GetHuman-jwbarron fixed the problem
We are waiting for GetHuman-jwbarron to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.