I just received notice that my Capital One card was closed, due to my payments being re...

GetHuman-jwbarron's customer service issue with Capital One from June 2018

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Help with my Capital One issue
Before contacting them, items GetHuman-jwbarron may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
GetHuman-jwbarron's next move: have a Capital One rep call.
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The issue and preferred resolution, in GetHuman-jwbarron's own words:
I just received notice that my Capital One card was closed, due to my payments being returned!**I looked at my account on my phone and did NOT realize that someone had put their phone number and email address on this account and removed mine. **I was NOT informed of this in any way. IT was NOT until after seeing that my payments were being returned, that someone was EASILY able to get into my account and change it, what kind of security measures do you have to prevent this???? Obviously none!!!
I trust that Capital One will make this right and come up with a resolution that is fair.
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Capital One

Customer service issue
Reported by GetHuman-jwbarron
Jun 25th, 2018 - 2 mons ago
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Seen by 4 customers so far
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GetHuman-jwbarron started working on this issue
Jun 25th 7:57pm