I am retired and traveling the world. You have locked me out of my account. I called lo...

GetHuman662947's Complaint issue with Capital One from May 2018

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The issue in GetHuman662947's own words
I am retired and traveling the world. You have locked me out of my account. I called long distance to your customer service and got a lady that could barely speak understandable English. To verify it me she asked me all sorts of multi answer questions about my street address from up to ** years ago. I'm ** for god sakes, but I got them right even though I could barely understand her. She then said my email address was defunk (the one you have had for over ** years) She couldn't understand English, but eventually she may have got it. She said I could try and log on and your online site would send me a code to my email address to log on. I did but never got the numbers. She must have gotten the email address wrong. Can't you hire people in India or Southeast Asia that can speak and understand English?*William D. Webster*card ending in **** and ****

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Capital One

Complaint issue
Reported by GetHuman662947
May 7th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 5023 others
0 customers following this
Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security

Timeline

GetHuman662947 started working on this issue
May 7th, 2018 3:03pm
GetHuman662947 shared this issue with friends on Facebook
May 7th, 2018 3:03pm
GetHuman662947 indicated the issue is not fixed yet.
May 8th, 2018 5:19am

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