In April I made the mistake of not having my autopay setup for my capital one Mastercar...

GetHuman1368520's customer service issue with Capital One Credit Card from October 2018

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In April I made the mistake of not having my autopay setup for my capital one Mastercard ending in ****. That month I had a charge of $*.** from and I was complacent and didn't check my balances. In October I noticed my balance amount, which I receive text alerts for, was $**.** and attempted to get into my account. After a password reset I found I was * months past due for the original balance of $*.**. On October **nd I paid the balance off and am not contesting any Fees as this was my mistake. **I would like to see if Capital One would remove any past due marks on my credit reports. I feel the damage to my credit is not commensurate to the ONLY past due amount I've had since short selling my home during the recession of **** in Las Vegas. The balance was paid off and they auto-closed the card. It only had a $*** credit limit so I rarely used it for day to day bills so I'm okay with the account closing and any damage to my credit because of this. But showing a negative credit mark for a $*.** balance not paid makes me sad :(**Thank you for your help and understanding.**Mike (capitalone account email is *****@***.com) but due to the sheer amount of email that account receives I utilize my work email more which will be listed below.
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Capital One Credit Card

Customer service issue
Reported by GetHuman1368520
Oct 18th, 2018 - 3 mons ago
I have an issue with Capital One Credit Card too
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Items needed
Social Security Number
Account Number
Date of Birth
Home Address
Name of Account Holder
Phone Number
Email on Account
GetHuman1368520 started working on this issue
Oct 18th, 2018 10:36am
GetHuman1368520 confirmed the issue is fixed. Hooray!
Oct 19th, 2018 11:40am