Before contacting them, items GetHuman-bbar may need:
Social Security Number, Account Number, Date of Birth, Home Address, Name of Account Holder, Phone Number, and Email on Account
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-bbar's own words
I made an over payment on my capital one mastercard. I spoke to a representative about two weeks ago and the lady assured me that the check would be mailed the next day,I called today to find out about the check to find out that the check had never been mailed out. I would like my check expedited and sent by fedex or ups or sent to my bank account since the ball was dropped on you nalls end. I can be contacted by my cell phone number (***)***-****. I am looking forward for your call . I would rather speak to someone rather than email.
GetHuman-bbar did not yet indicate what Capital One Credit Card should do to make this right.
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