Watermark not removed after purchase**STILL NOT FIXED**

GetHuman-jessemg's customer service issue with Canva.com from July 2018

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The issue in GetHuman-jessemg's own words
Purchase image to remove watermark ... I purchased an image from Canva and got an invoice for it but the watermark is still on the image even after downloading it as an image and a pdf. *I then thought maybe I wasn’t paying attention when I clicked the purchase or download so I tried another photo. That too sent an invoice via email and the watermark remains in tact. This is very frustrating and it consumed a lot of time I did not have for the project! I wish I could speak to an actual human but apparently that is not howCanva operates. **I’m working on the iPad pro **.* but that shouldn’t effect my buying an image to use for a creation.
This is very frustrating and it consumed a lot of time I did not have for the project! I wish I could speak to an actual human but apparently that is not howCanva operates.
I would like to get the watermarks removed from my purchases and be given credits to replace the ones used and for my hours wasted trying to resolve an issue that is still a problem almost a week later
I solely use this program for my marketing needs. I find it to be convenient and it helps spark creativity by its Pre made layout examples. I’ve been successful in executing my marketing needs with this app and always recommend it.
I’ve closed and restarted the program many times. Signed out and back in. I’ve downloaded the pictures as a pdf and image. I cleared those downloads and repeated that process several times. Nothing has worked!
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Canva.com

Canva on my iPad Pro
Customer service issue
Reported by GetHuman-jessemg
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 45 customers so far
Similar issue to 161 others
0 customers following this
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Timeline

GetHuman-jessemg started working on this issue
Jul 7th, 2018 11:56pm
GetHuman-jessemg indicated the issue is not fixed yet.
Jul 11th, 2018 8:06pm
GetHuman-jessemg indicated the issue is not fixed yet.
Jul 11th, 2018 8:13pm
GetHuman-jessemg indicated the issue is not fixed yet.
Jul 11th, 2018 8:24pm
GetHuman-jessemg indicated the issue is not fixed yet.
Jul 11th, 2018 8:24pm

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