On May ***** I placed an on facebook for shoes and a purse at the cost of $*** This am...

GetHuman5065683's Complaint issue with Canada.roots.com from July 2020

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The issue in GetHuman5065683's own words
I would like a reply from Roots Canada. This is the *th time I have tried to get some attention from Roots. ... On May ***** I placed an on facebook for shoes and a purse at the cost of $*** This amount has been taken out twice on my Mastercard on the same date. I have not received the order, never mind the second order which I had intended to return. I was looking forward to receiving these items. I have two tracking numbers. LX*********CN and LX*********CN. Both these say the order has been delivered. This is the second complaint letter I have sent with no reply. Please deposit the $** into my account and send the order. Linda Richards
I am very angry. I thought that Roots was a reputable company, but apparently they don't care about their customers.
I want the $*** returned to my Mastercard account
I have bought Roots products for years. I have * grown children and while they were growing we had Roots clothing that was passed on.
I tried to phone, but when I pushed * to talk to a person all I got was a busy signal
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Canada.roots.com

A refund of the two $** withdrawals from my account
Complaint issue
Reported by GetHuman5065683
Jul 14th, 2020 - 2 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 14 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5065683 started working on this issue
Jul 14th, 2020 9:36pm
GetHuman5065683 indicated the issue is not fixed yet.
Jul 15th, 2020 2:33pm
GetHuman5065683 indicated the issue is not fixed yet.
Jul 15th, 2020 2:33pm
GetHuman5065683 indicated the issue is not fixed yet.
Jul 15th, 2020 9:42pm
GetHuman5065683 indicated the issue is not fixed yet.
Jul 15th, 2020 9:57pm