CW**** model radio. Sound is fine on AM and FM, but stopped hearing any sound on Inter...

GetHuman-margonas's tech support issue with Cambridge Soundworks from May 2019

Help with my Cambridge Soundworks issue
The issue in GetHuman-margonas's own words
CW**** model radio. Sound is fine on AM and FM, but stopped hearing any sound on Internet Radio. I really only use it for internet stations, and can't figure out what happened. I've reset the modem, reset the settings on the radio. Still no sound when streaming radio on it. It just "happened." Have used this for years without a problem. It connects to the station fine, it seems to be streaming fine, but there is no sound.
GetHuman-margonas did not yet indicate what Cambridge Soundworks should do to make this right.
I have an issue with Cambridge Soundworks too
How GetHuman-margonas fixed the problem
Internet signal gets interrupted and I had to manually reset internet settings. Otherwise it looks connected but doesn’t stream. Also, internet provider rewired all connections in and to house. It’s an internet problem not a radio problem.
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Cambridge Soundworks

tech support issue
Reported by GetHuman-margonas
May 9th, 2019 - a mon ago
I have an issue with Cambridge Soundworks too
Fixed
GetHuman-margonas shared how to fix
Seen by 6 customers so far
Similar issue to 164 others
0 customers following this
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Timeline
GetHuman-margonas started working on this issue
May 9th 2:08pm
GetHuman-margonas confirmed the issue is fixed. Hooray!
May 9th 6:22pm
GetHuman-margonas confirmed the issue is fixed. Hooray!
May 9th 6:23pm
GetHuman-margonas indicated the issue is not fixed yet.
May 9th 6:24pm
GetHuman-margonas confirmed the issue is fixed. Hooray!
May 9th 6:24pm
GetHuman-margonas confirmed the issue is fixed. Hooray!
May 10th 12:40pm