Credo Mobile customer service failed to solve a problem with their SIM card, then ignor...

GetHuman-mdekaos's customer service issue with CREDO Mobile from June 2018

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Credo Mobile customer service failed to solve a problem with their SIM card, then ignored repeated requests for help: specifically, ** emails from me and several hours on the (borrowed) phon). After more than a week without phone service, I gave up and switched to AT&T, and made no further payments to Credo for cellular service I was not receiving. Yes, I was still under a two-year contract with Credo, but to my mind they broke the contract first, by not solving a technical problem they created. Now the are threatening to send my account to a collection agency.This does not seem right or fair. Here is the blow-by-blow story: The SIM card in my cell phone stopped working. Customer service said they could only help if I telephoned them, so I borrowed someone's phone and called. The service representative seemed to know nothing--she kept putting me on hold while searching for my account, etc.--and there was no supervisor on duty. I was on the phone with her for an hour. Finally she said a new SIM card would be mailed but I would not receive it for two days. She also promised to have a supervisor email me that day. That did not happen. Then, when the new SIM card had not arrived in two days, I contacted customer service again. They said it would be arriving the following day. It did arrive on the third day. But it could not be activated, and I tried everything. Over the next two days I made at least ** more requests for help from customer service (via email), but all I got in return were automated responses saying they had received my request and would get back to me. Although Credo was unable to solve the problem they were still able to charge my account and send me email to that effect.

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CREDO Mobile

Customer service issue
Reported by GetHuman-mdekaos
Jun 6th, 2018 - 3 years ago
Seen by 27 customers so far
Similar issue to 536 others
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GetHuman-mdekaos started working on this issue
Jun 6th, 2018 12:19am
GetHuman-mdekaos indicated the issue is not fixed yet.
Jun 6th, 2018 12:20am

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