I returned an item I bought literally earlier today at Walmart because I needed the mon...

GetHuman-hashima's customer service issue with CIBC Visa (Canada) from November 2018

19 views | 20 similar | 0 following
Help with my CIBC Visa (Canada) issue
Next: our robot will wait on hold for GetHuman-hashima to get a CIBC Visa (Canada) rep on the line!
Always use the GetHuman Phone to call CIBC Visa (Canada). We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-hashima's own words
I returned an item I bought literally earlier today at Walmart because I needed the money to get a bus back into my city. They told me it would take * days to show up on my account. I called Visa to ask if they could possibly credit me the amount and deduct it out of my card whenever it comes in (this wasn't a shot in the dark, they've literally done this for me in the Past) but reps first response was to tell me that theres absolutely nothing he can do to help me, and then when I mentioned the process of how they did it last time he literally responded saying "that's something we only do for customers that are in some kind of emergency or need it for something important." I said I was. He sighed and told me he'd go ask to speak with a supervisor, who he told me declined my request because my account was too new. I -politely-* asked to speak with the person that declined it and when I did she was extremely short with me right off the bat telling me there was absolutely no way they'd do anything to help me out. I tried to reiterate that they've literally done that for me in the past to which all she said was that she wouldn't be facilitating my request. It was very obvious by the way that she was speaking that she had decided not to help first, and made up different reasons as to why, talking in circles and using a bunch of terminology to tell me how last time was a different situation(literally identical apart from my reason for needing the money immediately) so I ultimately said okay and ended the call extremely jarred by her attitude. **I want to escalate my request and also file a formal complaint about this woman.

GetHuman-hashima did not yet indicate what CIBC Visa (Canada) should do to make this right.

How GetHuman-hashima fixed the problem

We are waiting for GetHuman-hashima to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get CIBC Visa (Canada)'s attention and get better help faster. Tap below to get started.
Having CIBC Visa (Canada) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-hashima fixes it.
This email address isn't valid

CIBC Visa (Canada)

Customer service issue
Reported by GetHuman-hashima
Nov 8th, 2018 - 4 years ago
Seen by 19 customers so far
Similar issue to 20 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number


GetHuman-hashima started working on this issue
Nov 8th, 2018 1:03am
GetHuman-hashima indicated the issue is not fixed yet.
Nov 14th, 2018 11:57pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians