I returned an item I bought literally earlier today at Walmart because I needed the mon...

GetHuman-hashima's customer service issue with CIBC Visa (Canada) from November 2018

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The issue in GetHuman-hashima's own words
I returned an item I bought literally earlier today at Walmart because I needed the money to get a bus back into my city. They told me it would take * days to show up on my account. I called Visa to ask if they could possibly credit me the amount and deduct it out of my card whenever it comes in (this wasn't a shot in the dark, they've literally done this for me in the Past) but reps first response was to tell me that theres absolutely nothing he can do to help me, and then when I mentioned the process of how they did it last time he literally responded saying "that's something we only do for customers that are in some kind of emergency or need it for something important." I said I was. He sighed and told me he'd go ask to speak with a supervisor, who he told me declined my request because my account was too new. I -politely-* asked to speak with the person that declined it and when I did she was extremely short with me right off the bat telling me there was absolutely no way they'd do anything to help me out. I tried to reiterate that they've literally done that for me in the past to which all she said was that she wouldn't be facilitating my request. It was very obvious by the way that she was speaking that she had decided not to help first, and made up different reasons as to why, talking in circles and using a bunch of terminology to tell me how last time was a different situation(literally identical apart from my reason for needing the money immediately) so I ultimately said okay and ended the call extremely jarred by her attitude. **I want to escalate my request and also file a formal complaint about this woman.

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CIBC Visa (Canada)

Customer service issue
Reported by GetHuman-hashima
Nov 8th, 2018 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 20 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman-hashima started working on this issue
Nov 8th, 2018 1:03am
GetHuman-hashima indicated the issue is not fixed yet.
Nov 14th, 2018 11:57pm