Hello my name is Mark, my Xbox id is “SecretlyBlazed” I’ve recently came home from vaca...

GetHuman-moorejr's customer service issue with Bungie.net from December 2018

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The issue in GetHuman-moorejr's own words
Hello my name is Mark, my Xbox id is “SecretlyBlazed” I’ve recently came home from vacation to realize my account has been permanently banned! I’ve had the game since launch I have put in countless hours, even days into this game I love. I found out that my little brother had been playing on my account with people who were booting people offline, this made me even more upset because I’m aware of the terms and conditions and severe punishment bungie imposes on cheaters of the game after all I have played both destiny * and *! I’m aware on the bungie support that a permanent ban can not be lifted but after so many hours and dedication into one of my favorite games I cannot sit idle and have my account banned for something that I did not commit! Please help me to resolve this issue and if there is anyway I could get this ban lifted that would bring me so much joy since the new dlc has came out! I’d like to apologize on behalf of my brother for his actions and violations of Destiny’s terms and code of conduct, but I would hate for his actions to void all the progress and hours I have put into one of my favorite games of all time! Thanks in advance **Sincerely, Mark Moore
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Bungie.net

Customer service issue
Reported by GetHuman-moorejr
Dec 5th, 2018 - a mon ago
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GetHuman-moorejr started working on this issue
Dec 5th, 2018 7:51pm