im up in Alaska and have terrible service this summer which makes it incredibly hard to...

GetHuman-zachsan's customer service issue with Bungie.net from August 2018

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The issue in GetHuman-zachsan's own words
im up in Alaska and have terrible service this summer which makes it incredibly hard to play since you need good internet to get online. I Have a very slow internet with averages of ***-***kb of download and am able to get online sometimes. Ive been playing mostly PVE so that it doesn't affect other players too much but I've been trying to get the solstice armor and that requires PVP which I've been trying to do. I know that I have been really laggy in a lot of those games and because of that I would not shock me that I've been reported for cheating or lag switching or just slow connection. Ive been playing for about a month and now it seems I've been banned. This makes me incredibly sad because I love this game and want to continue playing. Is there any way to get unbanned. Once I return home to Seattle I won't have any poor connection issues but as of right now this is what I have and would love to continue playing.
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Bungie.net

Customer service issue
Reported by GetHuman-zachsan
Aug 14th, 2018 - a yr ago
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GetHuman-zachsan started working on this issue
Aug 14th, 2018 2:54am
GetHuman-zachsan indicated the issue is not fixed yet.
Aug 15th, 2018 5:11am