May **, *****Dear Bristol West*Farmers Insurance Company,*You have a huge potential pro...
GetHuman-xyzrepor's customer service issue with Bristol West Insurance Group from May 2018
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The issue in GetHuman-xyzrepor's own words
May **, *****Dear Bristol West*Farmers Insurance Company,*You have a huge potential problem with one of your accounts. A car you insure, driven by Lisa Tully, ** Arrow Leaf Ct, Boulder CO ***** (Colorado plate PQV-***) is the subject of ** unreported accidents and is being driven by a seriously medically impaired driver. It pains me to write this as it is like taking away keys from your grandparents, however, left to her own devices she will be involved in a major accident soon and I cannot have that on my conscience. *Bullet points:**.*Last fall, Lisa was driving a rental in Atlanta where she had a hit and run accident that is now wandering through the legal system. She was caught and spent the night in jail. The person driving with her saw a second accident on that trip for which she was not caught.**.*Several months ago, her optometrist diagnosed one of eyes as legally blind and the other she could not diagnose specifically, referring her to a neurologist ASAP, which she did not follow up. **.*She has major problems seeing at night with a **-watt bulb being considered “painfully bright” Realize that in low light conditions she is almost-fully blind as well as blinded by oncoming lights.**.*Her ability to walk is significantly impaired now, dragging a foot up a set of stairs.**.*Her fine motor skills, such as signing her name, are severely impaired. She writes at a *-year old level…maybe. Even writing her own name is unintelligible **.*Occasionally her speech is garbled.**.*There is something very wrong with her depth perception. **.*Her personality washes over the accident(s) as she drives on, away from the scene. **.*She was the victim of a serious Traumatic Brain Injury about ** years ago.***.*Her therapist already called the police (required of his license for the safety of her or others) two months ago, but when the police pulled her over, they found she was driving with a valid license and your insurance card.***.*There are multiple housemates*business associates, current and past, that can attest to her accidents*close calls*a.*Sarah - witnessed her almost run over a child within the first * minutes of Lisa’s driving for the first time with Sarah as a passenger. Still doesn’t know how Lisa did not hit the girl. Sarah had her pull over and never let her drive with her in the car again.*b.*Craig – Claims she had * unreported accidents in the last year which Lisa has acknowledged. He has known Lisa ** years.*c.*Terry – has witnessed her hit the railing in the driveway * times in the last * months. The first day he moved into the rental bedroom in her house he witnessed her hit another car at the automotive shop parking lot (no damage to its bumper) she never checked it and drove off. On the main street, she then executed a U-turn which caused two cars into full screeching lockup, barely missing her. She said later the road was clear for the U-turn.*d.*Others including her therapist, nutritionist and others will attest to her reckless driving and willful neglect of others.***.*She has had one of her tenants driving her at night, but now, like a defiant teenager, she is driving herself at night. ***.*I have attached current photos of her car, which was scratch-free and free of dents just ten months ago. Shocking. Click the pictures and you can blow them up.***.*She is a smart PhD and talks her way out of most things and because of her work*research she knows*memorized many of the eye charts.***.*Underneath this there is a serious medical problem that needs to be addressed.*She needs to be restricted from driving the road. She needs a complete driver’s license re-exam. As I said, it is a sad day. *She is a danger to everyone on the road. I count at least ten “hits” to this car since last summer. Her front windshield is also broken and not from pebbles.**Your site does not obviously accept pictures, have the local rep go and see the car.
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