The first letter is one I just recently sent but never got a response to so I decided t...

GetHuman-nanceall's Repairs issue with Breville USA from September 2020

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The issue in GetHuman-nanceall's own words
The first letter is one I just recently sent but never got a response to so I decided to go this route. The second letter is from a few months ago when I was having the same issue and you sent me a new one. **Breville, *I’m writing this in regards to my Breville juicer that is giving me some problems. As you can see I’ve only had it a few months and it started the same thing over again with the basket being really hard to get on and off. The other day I didn’t think I would get the basket off it was on there so tight. It’s even broken a piece on the top where it clamps but still locks on fine. If I don’t push down on the basket really hard it hits the plastic covering and has even shaved some of it off, including the push down thing. I’m not sure what I’m doing wrong, *I take good care of it. It’s very frustrating.*I was wondering if I could get my money back as this is the second one I’ve had in just a couple of years.**Thank you, *Nancy Allen **Sent from my iPhone*On May *, ****, at *:** PM, Nancy Allen *NANCEALLEN@att.net* wrote:***Yes I’ve tried everything. I noticed that it was starting to get hard to remove the basket and plastic cover after I was done juicing, And I had to manually push down really hard on the basket before I started because it would rub up against the plastic covering. The batch code is **** G. *My address is **** W. Firebird Drive *Glendale AZ ******Thanks, Nancy Allen*On May *, ****, at *:** PM, Daniel Casarez ******@***.com* wrote:**Hello Nancy,*Thank you for contacting Breville* USA. Breville* assures you that we offer quality and superior products and apologize for any inconvenience. I would like to collect further information to better assist you.*Please email the following information so I may initiate a case on your issue:** The Batch Code and or the Serial Number (* digit batch number stamped or engraved on the bottom or back of the unit. The Serial number is near the barcode sticker on the Breville label)** Your phone number** Complete physical shipping address*If you remove the filter basket and lock the lid on does the unit power on? Have you tried a different outlet?*https:**www.breville.com*us*en*support*Warranty.html*Your case number is R*********. For immediate assistance please contact Breville* USA Support at ***-***-**** Monday through Friday * AM to * PM PST. We appreciate your loyalty in choosing to be a part of the Breville* family.*Regards,*Daniel Casarez*Breville Support*www.BrevilleUSA.com**** *** *****ref:***DE*aKZy.*****y*j*fTQ:ref**BrevilleUSA.Where.is.my.Batch.Code.pdf*

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Breville USA

Repairs issue
Reported by GetHuman-nanceall
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 107 others
0 customers following this

Timeline

GetHuman-nanceall started working on this issue
Sep 28th, 2020 4:38pm
GetHuman-nanceall indicated the issue is not fixed yet.
Sep 29th, 2020 12:13am
GetHuman-nanceall indicated the issue is not fixed yet.
Sep 29th, 2020 9:05pm
GetHuman-nanceall indicated the issue is not fixed yet.
Sep 29th, 2020 11:09pm