I just changed from a PPO to Blue Max HMO, effective *********. My ID is XOH...

GetHuman991195's customer service issue with Blue Cross/Blue Shield (IL) from August 2018

90 similar
0 following
Help me with my issue
First: share to improve GetHuman991195's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman991195 to get a Blue Cross/Blue Shield (IL) rep on the line!
Always use the GetHuman Phone tocall Blue Cross/Blue Shield (IL). We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman991195 may need:
Account name, Policy/member number, Billing address, Account phone number, Account email, and Social Security number
The issue in GetHuman991195's own words
I just changed from a PPO to Blue Max HMO, effective *********. My ID is XOH********* and Medical Group Number ***. My son, who attends college out of state in Minnesota, has been receiving treatment for an ankle problem. He is currently scheduled for an MRI tomorrow in the Minneapolis*St. Paul area with Summit Orthopedics. I spoke to Summit this morning and they checked the order and a Reference Call was made using the above ID Number and no Authorization was required for the MRI. My question*concern in this matter is whether it will be covered since Summit would be a specialist and since he started the treatment under our old PPO ID XOF********* Group PA****, there is no referral letter on file. I am trying to avoid a bill for an MRI that should be covered.
GetHuman991195 did not yet indicate what Blue Cross/Blue Shield (IL) should do to make this right.
I have an issue with Blue Cross/Blue Shield (IL) too
How GetHuman991195 fixed the problem
We are waiting for GetHuman991195 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Blue Cross/Blue Shield (IL)'s attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman991195 fixes it.
This email address isn't valid

Blue Cross/Blue Shield (IL)

Customer service issue
Reported by GetHuman991195
Aug 14th, 2018 - a yr ago
I have an issue with Blue Cross/Blue Shield (IL) too
Not resolved
Seen by 3 customers so far
Similar issue to 90 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman991195 started working on this issue
Aug 14th, 2018 5:17pm