Made an * different orders, received items made in Madagascar manufactured not-to-size, want total refund on everything but polo shirt made in India.

GetHuman-colt_'s customer service issue with Blair.com from February 2019

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The issue in GetHuman-colt_'s own words
Trying to get a total refund ... On December *, I ordered * pairs of Blair Stitched Crease Front pants on sale. When I received them, all were tagged as **P, which is what I am wearing comfortably right now. All * of these pants were made in Madagascar, & not one fit properly. Not one was a true size **p. In fact one was at least * sizes smaller! I called customer service & complained. I said I want a full refund, didn't want to be charged for the return. It wasn't my fault they were not made to true size. I also said I didn't want any more pants made in Madagascar, I was wearing **p pants made in Maylasia and they fit fine. The gentleman brushed me off. He said he couldnt guarantee where they'd come from. Regarding my complaint, "we don't handle that" . He told me the shipping dept did. There was no phone number for that so I filled out the form and returned them all stating not one was a true sixe **p. I wanted a full refund, I didn't want to be charged.**I then waited until January **th, ordered * pair of stitch creased front pants at the regular price, expecting them to fit properly. Today they arrived. All made in Madagascar, & NOT ONE MADE TRUE TO SIZE! With pockets not made true to dimensions, and poorly-shaped leg construction! The polo shirt I received , was made in India. That fits perfectly. Why don't you do a better quality control on your Madagascar imports? When I mentioned Madagascar originally, why wasn't an alarm raised that there is a problem with your Madagascar imports? I have not heard one word since I sent back the first * slacks, and you can bet I am immediately returning the * pants I recieved today. I want a full refund, and I will NOT accept any charges for returning something that is BLAIR'S FAULT. If this is not satifactorily resolved, I will cancel my card after over ** years with you, and contact the Better Business Bureau, plus Virginia Consumers Compalint organization*Cheryl Crabbe**** *** ****
I am ready to leave Blair* advise others of Blair's dis-interest in customer complaints* Complain to BBB and Va Consumers Complaints
I want a total refund for all the returns made in Madagascar.
I've been a VIP customer for over ** years.
Tried calling to no avail.
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Blair.com

clothing
Customer service issue
Reported by GetHuman-colt_
Feb 1st, 2019 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 293 others
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Timeline

GetHuman-colt_ started working on this issue
Feb 1st, 2019 9:06pm
GetHuman-colt_ indicated the issue is not fixed yet.
Feb 1st, 2019 9:08pm

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