Can you please help me. I have a Blackberry Priv model number STV ***-* which is an A...

GetHuman4376589's Technical support issue with Blackberry (Canada) from February 2020

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The issue in GetHuman4376589's own words
Can you please help me. I have a Blackberry Priv model number STV ***-* which is an Android version *.*.* Serial number ********** . I am not sure how much of this info you need.**My problem is linking up to a “private” located wi-fi service in say a hotel, shop or even an airport. **Stage one works well. I go to “Setting”, “ Wi-Fi” then choose the wi-fi location I want and a connection is made. On the screen the “ slice of cake” symbol shows I am connected.**Stage two is the problem. On my iPad and any other computer I use, a request is made to “ log in”. My Blackberry does not ask me this question so I cannot use the wi- fi connection.**Can you please advise me what to do. It may be that there is a button in “settings” that has not been set correctly or..........?**Hear from you soon I hope**Thank you**Martin Gordon

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Blackberry (Canada)

Technical support issue
Reported by GetHuman4376589
Feb 19th, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 21 others
0 customers following this

Timeline

GetHuman4376589 started working on this issue
Feb 19th 6:07pm

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