Black People Meet Customer FAQ

Top Answers & How-to Guides

How do I Contact Black People Meet Customer Service?

The question we are asked most often is about how to talk to Black People Meet customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a mobile app available for Black People Meet?

Yes, there is a mobile app available for Black People Meet. Our app can be downloaded for free on both iOS and Android devices. With...
Ask any question you have about Black People Meet customer service, get an answer now.

Recent Black People Meet Customer Questions

I want to cancel my subscription

To cancel your subscription on Black People Meet, log in to your account and go to the settings menu. From there, navigate to "My Account" where you'll find the option to manage your subscription. You can then follow the instructions to cancel your subscription. Please remember that cancelation will stop future billing, but you won't be refunded for any time left on your current billing cycle. It's also important to note that you may still receive access to your account until your current subscription period ends.
Asked Apr 8, 2024 4:22 PM

I was calling because there is an unauthorized payment made to my credit card for black people meet.com and would like my money back

We're sorry to hear about this issue. We recommend contacting your bank ASAP if you suspect unauthorized charges on your card. Black People Meet also has measures in place for refund requests. Please log into your Black People Meet account, navigate to settings, then to My Account. From there, you can dispute the charges. Please note, refund requests are handled on a case-by-case basis. If the charge is found to be unauthorized or made in error, your money will be refunded.
Asked Apr 1, 2024 3:34 PM

I paid for three months of service and can’t access my account

We're sorry to hear that you're having trouble accessing your account after purchasing a three-month subscription. It's important to ensure you're using the correct login credentials for your account. If you have forgotten your password, there should be a 'Forgot Password' option on the login page that you can use to reset it. If you're still unable to access your account, it could be temporarily suspended due to a violation of the site's rules or there may be a technical issue. Please directly contact the Black People Meet customer service team to help resolve this as we are not equipped to handle account-specific issues. They will be able to assist you further.
Asked Mar 29, 2024 5:21 PM

It is not letting me cancel my prescription

We're sorry to hear about the trouble you're experiencing. To cancel your subscription, first log in to your Black People Meet account. Then visit your 'Account Settings' located in the drop-down menu at the top right corner. Click on 'My Account' from the dropdown menu, then click on 'Account Status'. On the subsequent screen, follow the instructions to remove your profile. Please note that cancelling your subscription prevents future charges but does not refund any previous charges. Make sure to cancel at least 24 hours before your renewal date to avoid being charged for the next cycle.
Asked Mar 29, 2024 12:08 PM

I'm attempting to cancel my membership and get my account credited for the fee that was just charged to my c.c. on 3/25/2024, please?

We're sorry to hear that you want to cancel your Black People Meet membership. To do so, go to your 'account settings', then select 'My Account' from the drop-down menu. On the next page, you'll see the 'Account Status' section. Click the 'View Account Status' link, then on the following page, click 'More Account Status Changes'. From there, you'll be able to choose the option to 'Remove Automatic Renewal'. This will stop any future charges. However, please note that already completed transactions, like the one incurred on 3/25/2024, typically cannot be refunded as per most subscription-based services. We recommend you to check the terms of the service for more details regarding refunds.
Asked Mar 27, 2024 10:57 PM

Help me with my Black People Meet customer service issue

Subscription Options

What are the subscription options available on Black People Meet?

Black People Meet offers two subscription options for its users. The first option is the Basic Membership, which is free of charge...

Search Criteria

Can I search for other members based on specific criteria?

Yes, you can search for other members on Black People Meet based on specific criteria. Our platform offers a robust search feature...

Safety Tips

Are there any safety tips for using the platform?

Yes, Black People Meet prioritizes user safety and provides helpful tips for using the platform securely. Firstly, we recommend being...

Premium Features

What features are included in a premium subscription?

A premium subscription to Black People Meet offers a range of exciting features to enhance your online dating experience. With a premium...

Blocking Members

Can I block or report a member if I find them suspicious?

Yes, you have the ability to block or report any member on Black People Meet if you find them suspicious. We take the safety and security...

Profile Creation

Are there any guidelines for creating an attractive profile?

Yes, there are guidelines for creating an attractive profile on Black People Meet. Firstly, it is important to include a clear and...

Mobile App

Is there a mobile app available for Black People Meet?

Yes, there is a mobile app available for Black People Meet. Our app can be downloaded for free on both iOS and Android devices. With...
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