I'm machine embroidering names o. Hoodies. When I test run the fo t I want it sews fai...

GetHuman1640255's customer service issue with Bernina from November 2018

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The issue in GetHuman1640255's own words
I'm machine embroidering names o. Hoodies. When I test run the fo t I want it sews fairly fast. But after I make adjustments it sews really slow. The indicator for motor speed is set at ***%**Bernina Artista *** - ***. **Also, when trying g to connect my laptop to machine to run Artlink I get a message that the serial port us engaged. I am using a port to USB converter. I have tried all USB ports o. Laptop. What can I do.
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Bernina

Customer service issue
Reported by GetHuman1640255
Nov 27th, 2018 - 9 mons ago
I have an issue with Bernina too
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Seen by 3 customers so far
Similar issue to 10 others
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Timeline
GetHuman1640255 started working on this issue
Nov 27th, 2018 8:37pm