On Aug.*rd I signed a contract to switch my Rogers services to Bell Canada. The tech...

GetHuman1142894's customer service issue with Bell Canada from September 2018

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The issue in GetHuman1142894's own words
On Aug.*rd I signed a contract to switch my Rogers services to Bell Canada. The tech. was to come in to my home on August **. He was a no show and didn't even bother to call and cancel. I called Bell to be told that I was rescheduled to the **th, again a no show and no phone. It seems that Bell believes that I have no life outside of my home and can just wait until the decide to drop by.**When I called Bell I was told that they would reschedule. Since I had better things to do than hang around waiting, and they would not honour their appointment, I angrily cancelled my bell service. *note that they had been supposed to arrive by noon and had told me that it would take all day to complete the service so I had to be home all day. I saw no reason, since I called them to report the no show at *:** that they couldn't just come then instead of inconveniencing their customer once again.**By Sep. * I was convinced by a Bell salesman to reconsider so once more booked Bell.*My install appointment was now Sep. **between noon and *. Happily your man showed up. He joyfully told me he had my new phone number. I DID NOT WANT A NEW PHONE NUMBER AND HAD NOT BEEN TOLD THAT I WOULD BE GIVEN ONE. I told him I wanted to keep my current number.*After a couple of phone calls he said that it would not be a problem and that I could expect my phone to start operating on the Bell system within ** hours. Meanwhile, it would continue to work on Rogers. So....complete service, minor inconvenience.**I called Bell once more yesterday to tell them that my phone wasn't working. They gave me yet another opportunity to wait home for the tech this morning. He was to arrive between **am and noon. He didn't show up.**Once more I called Bell. They said they didn't know why but would look into it. (meanwhile, as I later discovered, the tech had called while I was on the phone with Bell. Since I didn't answer, he assumed I was not available and cancelled the service.) **Bell now tells me that I must wait AGAIN tomorrow for a new appointment when a Bell tech MAY*or*MAY NO show up.**My lawyer has suggested that my time is worth money, she suggested $***.*hour.*Shall we start calculating!**Since I don't have my land line, I have been forced to use my cell phone for all calls. I'm sure I am very much over my limit of minutes. *I suggest that I have no intention of paying for the extra time since Bell has caused the issue.

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Bell Canada

Customer service issue
Reported by GetHuman1142894
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 200 others
0 customers following this

Timeline

GetHuman1142894 started working on this issue
Sep 14th, 2018 3:44pm

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