GetHuman-rinathor's customer service issue with Bell Canada from May 2018
Help with my Bell Canada issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Bell Canada help.
The issue in GetHuman-rinathor's own words
cancel fee of $**.**. This has not been fixed, still getting charge. ... I cancelled my cable two weeks ago & was told there would be a $**.** fee because my contract had four months left.The first thing I told them that I did not want to have a contract. They told me that I was not under any contract & now I am told different.*I am a senior & I only had the starter package because that is what I could afford at that time.I still have my landline with them which is expense.*I had to do all the work to send them the receiver etc, running around to get a box & they wanted it bubble wrap. Expense for me. They still wanted the fee of $**.** which I can not afford to pay. This is terrible customer service & a Hugh expense for the customers. This has given me a bad taste & I will never recommend Bell for any service.*Rina Thorne, **-***** St Clair Road, Chatham Ontario N*M *J*
I was not told at the time of getting the new service that it was under contract.
I would not have to pay the $**.** fee
Payments were always made on time
Talking to them on the phone, but that was a waste of time.
I have an issue with Bell Canada too
How GetHuman-rinathor fixed the problem
We are waiting for GetHuman-rinathor to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.