Hello, we recently dropped off my Wife's Chrysler ***S to get some recall issues and a...

GetHuman-zachcw's customer service issue with Autonation from December 2018

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The issue in GetHuman-zachcw's own words
Hello, we recently dropped off my Wife's Chrysler ***S to get some recall issues and a wheel bearing fixed. One of the recalls was updating her radio to ensure no one could hack into the system and steal her car. In the process of the Service Center doing this, the Navigation no longer works. The dealership called us and said they can not fix it, and if we want Navigation back we will need to pay $*,*** for a new radio. This is unacceptable. It is not a warranty issue, as it was working just fine before we dropped it off, and being charged $*,*** for a radio that is malfunctioning due to fixing a safety recall is absolutely absurd. The radio should either be restored with the Navigation feature (which we are paying for and is part of the car's features that we are contracted into) or the radio should be replaced at no cost to us.

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Autonation

Customer service issue
Reported by GetHuman-zachcw
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 175 others
0 customers following this

Timeline

GetHuman-zachcw started working on this issue
Dec 26th, 2018 11:34pm

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