We purchased the roadside assistance when we bought the vehicle. My wife had a flat tir...

GetHuman-djalbrig's customer service issue with Autonation from December 2018

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The issue in GetHuman-djalbrig's own words
We purchased the roadside assistance when we bought the vehicle. My wife had a flat tire not ** minutes from the dealership. She waited an hour and a half for road side assistance then was told she was too late to have her tire fixed and they r closed tomorrow. She tried to set up an appt and the earliest they had was the **st!!! To fix a freakin flat tire?? Really?? I feel like we were hustled. Paid up front for service that will NEVER be available when we need it. I got it because I work out of town a lot and my wife and daughter are there alone. She had no one to help her w car issues when they happen and with the service today seems like she still doesn’t!! I have bought * vehicles from this dealership. Never had good service from the service dept. I had hoped that actually buying a service plan would help but all I did was pay for no service. I expect better as a returning, valued customer. I would hope you expect more too. I want this remedied ASAP!!

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Autonation

Customer service issue
Reported by GetHuman-djalbrig
Dec 22nd, 2018 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 173 others
0 customers following this

Timeline

GetHuman-djalbrig started working on this issue
Dec 22nd, 2018 8:32pm

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