Custom paint on my **** Thunderbird was damaged during installation of a new battery. I...

GetHuman1653371's customer service issue with Autonation from November 2018

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The issue in GetHuman1653371's own words
Custom paint on my **** Thunderbird was damaged during installation of a new battery. I was given authorization at AutoNation to have my car repaired because they could not match the paint color, and told that I would be reimbursed. I paid for the repair at Castro's Collision Center, and brought the bill to AutoNation for reimbursement November *, ****. To date, after many trips to AutoNation, and talking to management on multiple occasions, I have been promised a check for the amount of $****.** and have NOT received any compensation for the repair. I feel that I have been given the run-around and have spent many hours trying to get reimbursed. I have spoken to General Manager, Chris Wilson and Service Manager Rob Hannon at AutoNation Ford, **** East County Road E, White Bear Lake MN *****. I have always paid AutoNation on the day of service and expect them to reimburse me in a timely manner. I need my money. My phone number is ***-***-****. Michael Chickett, **** Linden Ave. N. Lake Elmo MN *****
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Autonation

Customer service issue
Reported by GetHuman1653371
Nov 29th, 2018 - 9 mons ago
I have an issue with Autonation too
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Seen by 20 customers so far
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GetHuman1653371 started working on this issue
Nov 29th, 2018 4:25pm