On Oct. *, I flew Business Class from Yerevan to Toronto with Austrian Airlines. I have...
GetHuman-stomprud's customer service issue with Austrian Airlines from October 2018
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The issue in GetHuman-stomprud's own words
On Oct. *, I flew Business Class from Yerevan to Toronto with Austrian Airlines. I have flown many airlines in Business Class so I know what to expect. The flight from Yerevan to Vienna, Flight ***, was in the class of Economy Plus.** When I pre booked my seat, the seat map was deceiving. It showed one row of * single seats, then a row of two seats and then another row of * single seats. I booked *F thinking I had a single window seat. In reality, it was a window seat in a row of three seats. I like to get up many times during a flight and this made it very difficult. It was a **** flight so people are sleeping and it is uncomfortable to keep waking up a fellow passenger. **There was NO entertainment system!! NO TV screen or music. I could not believe it. This is basic. The seats did not recline any more than economy and at ****, you want to stretch out. Where were the perks that I was paying for as a Business Class ticket? I expressed my concerns to the flight attendant Joachim Egresits. He listened and was empathetic but said that Business Class service had changed for short flights. **The next flight was Vienna to Toronto which was excellent. The staff and service was what one would expect in Business Class.**If Business Class is not available, don't call it Business Class when it is essentially Economy Plus. I would appreciate being compensated for the difference in the cost from Economy Plus and Business Class on Flight ***.
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