After calling in to the DES family assistance* food stamps program line over and over f...
GetHuman-tlowkids's customer service issue with Arizona Department of Economic Security from September 2018
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After calling in to the DES family assistance* food stamps program line over and over for a week straight, I finally got through and was put on hold for the next available agent. I waited on hold for **-** minutes until an agent was available. *I have been using food stamps for three years, calling in for an interview with every renewal. These interviews are exactly the same every time, they take about an hour, I answer a bunch of questions and then I am able to continue receiving assistance. However, this time was nothing like I have ever experienced. I honestly wondered if the agent I was speaking to was on drugs. She had NO idea what she was doing, she tried to get me to call the DES helpline for some unknown reason, she told me the interview would take * hours, and then she talked to herself, placed me on hold, asked what I was calling for again, (I told her several times that I was directed to complete an interview). I was on the phone with this woman from *:** p.m. to *:** p.m. and she had not done anything but confuse herself. Then she tried to place me on hold again but hung up on me instead. *I cried. My daughter and I have not received food stamps for the month of September and I am not working, therefore we do not have money to buy food. It was yesterday that I was hung up on, and she made no attempt to call me back. I have tried repeatedly to call in again so that my daughter and I can eat this weekend, but I keep getting the “call back at a later time” recording after entering all my information.*I am so upset, I don’t know what to do. I have never had this much trouble renewing my benefits. *I would like the agent that took my call yesterday to be written up. She was completely unprofessional and when she didn’t bother to call me back after she had hung up on*me- well that is unacceptable.
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