Good morning , I am writing again about my Ariens snowblower purchased in February...

GetHuman1758000's customer service issue with Ariens from December 2018

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The issue in GetHuman1758000's own words
Remove snow after a snowstorm ... Good morning , I am writing again about my Ariens snowblower purchased in February **** . I recently was able to get it started (operator error) but after running for a few minutes it shut off. I tried restarting it but there was a popping sound and it shut off. Trying a again it backfired and blew flames and sparks (glad I wasn't injured) I smelled gas and noticed gas leaking around the bottom of gas tank. . As this is a fairly new unit (costing us $***) and having only been used a few times by my husband before he died, and i not being familiar with operating did not use it . I am wondering if I should just scrap it. I know this is really not a *concern for you because once we purchased it your obligation was done .
I paid $*** dollars for this snowblower and ended almost getting burnt and shoveling snow.
Replacing this snow blower with a new one
Because I usually buy your brand
Yes I have had a couple of maintenance people look at it and they think it is not safe.
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Ariens

snowblower
Customer service issue
Reported by GetHuman1758000
Dec 14th, 2018 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 56 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman1758000 started working on this issue
Dec 14th, 2018 2:11pm
GetHuman1758000 indicated the issue is not fixed yet.
Dec 15th, 2018 2:40pm
GetHuman1758000 indicated the issue is not fixed yet.
Dec 15th, 2018 2:41pm
GetHuman1758000 indicated the issue is not fixed yet.
Dec 15th, 2018 9:08pm
GetHuman1758000 indicated the issue is not fixed yet.
Dec 15th, 2018 9:12pm
GetHuman1758000 indicated the issue is not fixed yet.
Dec 15th, 2018 9:26pm
GetHuman1758000 indicated the issue is not fixed yet.
Dec 24th, 2018 12:18am