I bought an Ariens snowblower, model number ******. It worked great until the poorly de...

GetHuman-jul_hage's customer service issue with Ariens from December 2018

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The issue in GetHuman-jul_hage's own words
I bought an Ariens snowblower, model number ******. It worked great until the poorly designed oil cap on the side fell of while I was snow blowing in a storm and the oil leaked out causing the engine to not work anymore. I’m VERY frustrated with the whole situation. I spent nearly $**** on this machine and now, it’s totally useless to me. This model is now discontinued. I feel the design of this model is very flawed as there is no reason there should be a cap on the side like there is for oil. I’ve done a great deal of research and even bought a new engine for it, but the new engine doesn’t fit and there aren’t any out there that will. How do you feel you can help me? I shouldn’t have to buy a whole new unit. This shouldn’t of happened in the first place. My machine is basically brand new but with a broken engine. I would like someone to help me resolve this issue ASAP, as I need a snowblower for the Winter. I believe in buying good, quality things and that’s why I chose an Ariens product but now this happened. I would appreciate some answers and help on what YOU will do for me.
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Ariens

Customer service issue
Reported by GetHuman-jul_hage
Dec 3rd, 2018 - 2 mons ago
I have an issue with Ariens too
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Seen by 3 customers so far
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GetHuman-jul_hage started working on this issue
Dec 3rd, 2018 4:29pm