Re: Order No: ********** - Spear & Jackson **cm Cordless Lawnmower & * Batteries - **V...

GetHuman-ajswill's customer service issue with Argos from May 2020

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The issue in GetHuman-ajswill's own words
Re: Order No: ********** - Spear & Jackson **cm Cordless Lawnmower & * Batteries - **V**Argos is ignoring all my correspondence concerning the above. The item has a faulty battery and all I want is a replacement battery. I have asked them for a reply paid returns label so that I can return the faulty battery. Nothing.*I have written to Argos Direct, I have contacted 'Argos Helpers' via Twitter. I got as far as my details being taken and then nothing. No reply, no response. I have submitted follow-up tweets on successive days. Still nothing. I have emailed only to find that the email address inbox is not being monitored. I have contacted Argos Card Services. Still nothing. Whilst I fully appreciate that we are in difficult circumstances at the moment and there are considerable pressures on reduced staffing, Argos was quick enough to take my money and supply the item. This really is very bad customer service.

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Argos

Customer service issue
Reported by GetHuman-ajswill
May 21st, 2020 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 950 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-ajswill started working on this issue
May 21st, 2020 10:41am
GetHuman-ajswill indicated the issue is not fixed yet.
May 21st, 2020 1:19pm
GetHuman-ajswill indicated the issue is not fixed yet.
May 21st, 2020 1:19pm
GetHuman-ajswill indicated the issue is not fixed yet.
May 21st, 2020 1:19pm
GetHuman-ajswill indicated the issue is not fixed yet.
May 21st, 2020 1:20pm
GetHuman-ajswill indicated the issue is not fixed yet.
May 21st, 2020 1:20pm
GetHuman-ajswill indicated the issue is not fixed yet.
May 21st, 2020 1:20pm
GetHuman-ajswill indicated the issue is not fixed yet.
May 21st, 2020 1:20pm
GetHuman-ajswill indicated the issue is not fixed yet.
May 21st, 2020 1:20pm
GetHuman-ajswill indicated the issue is not fixed yet.
May 21st, 2020 1:20pm

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