Argos refuses to return this item brought in April **** and used just once as "wear and tear" they state. **This is completely unacceptable and I refute this as well as the manufacturer (see email from Regatta) if a positive resolution is not made i.e full refund for faulty product then I will escalate to Trading Standards and Head Office.*Inline images ***Dear Mr and Mra H*****d,**Thank you for your recent email providing images and information regarding your rucksack.**I would firstly like to apologise for the clear disappointment and inconvenience that this has caused you.**As the rucksack was purchased within the last ** months, you would be required to return it back to the place of purchase, along with a copy of your proof of purchase. **The retailer will then be able to assist you with a refund or a replacement rucksack.**I would again like to offer my sincere apologies for the disappointment that has been caused and if we can be of any further assistance please don't hesitate to contact us. **Kind Regards,*Leoni**Regatta Customer Services Team*Consumer Support Tel: **** *** ******Monday - Friday **:** - **:** GMT*Saturday - Sunday **:** - **:** GMT**We will be sending you a feedback email. Please, could you take a moment to complete this? *We want to hear the good, the bad, and even the ugly at all times so we can improve or reward -thank you.**Replying to this email-*To help us help you as efficiently and swiftly as possible:*It is helpful if you can attach a history of previous email correspondence.***Show quoted text*Argos,**Please see below response from the manufacturer of the faulty product that I returned to Argos Scunthorpe on **.**.**.**Your store Manager has refused to help me and therefore I want you to resolve this amicably by providing a refund for the faulty package.**Look forward to hearing from you soon.**Kind Regards Alexander Huxford*Show quoted text
GetHuman-ahuxford did not yet indicate what Argos should do to make this right.
I have an issue with Argos too
How GetHuman-ahuxford fixed the problem
We are waiting for GetHuman-ahuxford to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
GetHuman-ahuxford indicated the issue is not fixed yet.
Nov 1st, 2018 10:43am
Paying Too Much for Your Plan?
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.