Customer Disservice refusal to help with Faulty Product

GetHuman-ahuxford's customer service issue with Argos from November 2018

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The issue in GetHuman-ahuxford's own words
Argos refuses to return this item brought in April **** and used just once as "wear and tear" they state. **This is completely unacceptable and I refute this as well as the manufacturer (see email from Regatta) if a positive resolution is not made i.e full refund for faulty product then I will escalate to Trading Standards and Head Office.*Inline images ***Dear Mr and Mra H*****d,**Thank you for your recent email providing images and information regarding your rucksack.**I would firstly like to apologise for the clear disappointment and inconvenience that this has caused you.**As the rucksack was purchased within the last ** months, you would be required to return it back to the place of purchase, along with a copy of your proof of purchase. **The retailer will then be able to assist you with a refund or a replacement rucksack.**I would again like to offer my sincere apologies for the disappointment that has been caused and if we can be of any further assistance please don't hesitate to contact us. **Kind Regards,*Leoni**Regatta Customer Services Team*Consumer Support Tel: **** *** ******Monday - Friday **:** - **:** GMT*Saturday - Sunday **:** - **:** GMT**We will be sending you a feedback email. Please, could you take a moment to complete this? *We want to hear the good, the bad, and even the ugly at all times so we can improve or reward -thank you.**Replying to this email-*To help us help you as efficiently and swiftly as possible:*It is helpful if you can attach a history of previous email correspondence.***Show quoted text*Argos,**Please see below response from the manufacturer of the faulty product that I returned to Argos Scunthorpe on **.**.**.**Your store Manager has refused to help me and therefore I want you to resolve this amicably by providing a refund for the faulty package.**Look forward to hearing from you soon.**Kind Regards Alexander Huxford*Show quoted text

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Argos

Customer service issue
Reported by GetHuman-ahuxford
Nov 1st, 2018 - 3 years ago
Fixed
Seen by 26 customers so far
Similar issue to 288 others
0 customers following this
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Timeline

GetHuman-ahuxford started working on this issue
Nov 1st, 2018 10:42am
GetHuman-ahuxford indicated the issue is not fixed yet.
Nov 1st, 2018 10:43am

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