We haven't been to arby's in awhile and when the coupons came out, my husband and I dec...

GetHuman3510715's customer service issue with Arby's from August 2019

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The issue in GetHuman3510715's own words
No where in the store does it say you can only use two coupons at one visit. Need to have it posted somewhere so customers can see the rules. ... We haven't been to arby's in awhile and when the coupons came out, my husband and I decided to go to the one in Irwin, PA. We were told that we can only use two coupons at a time. Why is this? This particular store could of had a nice order of possibly $*** or more for the coming weekend should we have been allowed to use more than two coupons. Needless to say, don't think we will be going back to that store anytime soon. It was a young man (maybe ** or **) that waited on us, and as soon as he took our order and payment, he went and was carrying on with the other co-workers there right in the front by the registers. To me, that was not good customer service. We are very dissatisfied with our visit and will tell our friends and other family members not to expect good customer service from them.
Very bad customer service. It can hurt the store and the Arby's name. Very poor judgement on the person in charge to let the employees carry on the way they did. Acting very childish instead of acting like an adult.
Want to be able to use more than * coupons at a time. Why send them out if you can only use a certain amount.
This particular store could have had an order for well over $*** if we would have been able to use more coupons. Have a wedding coming up and would have used the coupons for the rehearsal dinner when setting up the reception hall. It could have been maybe $*** or more. What's done is done and we will use our money somewhere else that will appreciate the business.
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Arby's

Customer service issue
Reported by GetHuman3510715
Aug 31st, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 105 others
0 customers following this

Timeline

GetHuman3510715 started working on this issue
Aug 31st, 2019 12:10am
GetHuman3510715 indicated the issue is not fixed yet.
Aug 31st, 2019 11:25pm
GetHuman3510715 indicated the issue is not fixed yet.
Aug 31st, 2019 11:35pm
GetHuman3510715 indicated the issue is not fixed yet.
Sep 1st, 2019 12:35am
GetHuman3510715 indicated the issue is not fixed yet.
Sep 3rd, 2019 2:19am