I have already did a survey with my complaint but it does not seem enough. My sister an...

GetHuman-susanato's customer service issue with Applebees from January 2019

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I have already did a survey with my complaint but it does not seem enough. My sister and I took our * year old niece*granddaughter out for Sunday dinner at Applebee's in Farmville. The server talked my sister into the all you can eat meal. Then the server never came back to give my sister anymore food. I was finished and my niece was ready to go before her second plate was ready. This was crazy. We requested to speak to a manager and the server want to argue with us. The other people in the restaurant were all looking at us. It was so uncomfortable. It ruined our day out and my sister was upset at me for saying anything. The server was AngelaW at the Farmville Va location. I had a $* off veterans card. I gave it to the server AngelaW and she came back telling me I'd already used the card. I showed the card to her before I ordered. She finally got us a manager and she showed me an expiration date on the card. It has not been * months so I didn't even think it would have expired. The server should have known when I showed it to her. What should have been a fun outing with my family turned on to a stressful and embarrassing experience. My * year old niece was upset she didn't get desert. She didn't understand why we didn't want to stay at the restaurant any longer. It is such a shame we were treated so bad. It appears that this server has had issues before. I hope you are able to train her better so another family doesn't have the same type of unpleasant experience at your restaurant. We have eatten here many times and had a good time.
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Customer service issue
Reported by GetHuman-susanato
Jan 6th, 2019 - a mon ago
I have an issue with Applebees too
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Jan 6th 9:41pm