I have spent hours on the phone attempting to restart a replacement Apple Watch covered...

GetHuman4915453's customer service issue with AppleCare from June 2020

Help with my AppleCare issue
The issue in GetHuman4915453's own words
I have spent hours on the phone attempting to restart a replacement Apple Watch covered by warranty. Three different tech personel were unable to get results. I was then was directed to resend this replacement watch to another location in the hope that they could fix what was described as a software problem. I am frustrated because I don't understand why Apple would not simply send me a watch that was tested and knew to be workable.*Most reputable companies would just send a new product if a working "replacement" was not available. To put a customer thru the hoops that I'm going thru after I paid full retail plus a warranty charge for the watch * months ago is ridiculous and a burden. please stand behind your products and warranty promises in a timely manner. Thank you in advance for your prompt attention to this matter. Stuart Bornstein ***-***-**********@***.com

GetHuman4915453 did not yet indicate what AppleCare should do to make this right.

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Customer service issue
Reported by GetHuman4915453
Jun 5th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 442 others
0 customers following this
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GetHuman4915453 started working on this issue
Jun 5th, 2020 2:32pm
GetHuman4915453 shared this issue with others over email
Jun 5th, 2020 2:35pm

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