Hello,**I’m a resident of Virginia Beach, Virginia, currently traveling in Spain, then...

GetHuman-dorywise's Warranty Claim issue with AppleCare from March 2019

32 views | 11 similar | 0 following
Help with my AppleCare issue
Next: our robot will wait on hold for GetHuman-dorywise to get a AppleCare rep on the line!
Always use the GetHuman Phone to call AppleCare. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-dorywise's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-dorywise may need:
Where was the item purchased, Order number, Billing address, and Name on the account
The issue in GetHuman-dorywise's own words
Hello,**I’m a resident of Virginia Beach, Virginia, currently traveling in Spain, then elsewhere in Europe. **MY iPad Pro ** **** no longer recognizes power in, and will not charge. There is no lightning bolt beside the battery icon in the status bar, or a large battery icon on the lock screen. This began yesterday afternoon. I plugged it in and it didn’t recognize power. I tried it repeatedly and it finally began to charge (once). After leaving it on overnight, it was fully charged this morning, but has not recognized power since being unplugged and then plugged back in. I have checked the original Apple cables (*) and the original Apple power supply. All are good and supply power as far as the USB-C port on the iPad. The iPad simply will not recognize or use the incoming power.**This afternoon, I scheduled an appointment at GoldenMac Cadiz, Spain via the AppleCare app. I subsequently took my iPad in and the technician informed me that the USB-C port was in fact bad and the entire iPad would have to be replaced.**She stated it would take * to ** days for replacement with a new iPad because they had to send an email to Apple (USA) for approval to replace the iPad. Since I’m leaving the area Friday afternoon (day after tomorrow), that wasn’t an option I could use. I asked about them sending the email to Apple and me picking up the new iPad in Valencia Spain this Saturday or next Monday. She stated that wouldn’t be possible since the iPad had to be picked up here (in Cadiz).**As previously stated, I’m scheduled to be in Valencia Spain Saturday through Monday of next week (** through ** March). That is the nearest city with an Apple store located within the area I will be traveling. The iPad is under warranty. Is there anything you can do to help me resolve this in a timely fashion? **Please note: Other than the power problem, the iPad is in excellent shape and functions normally in all other ways. It has never been dropped or dented and the screen looks as it did when it left factory. **iPad Information**Model name: iPad Pro (** inch)*Versi*n: IOS **.**Serial number: DLXXN*Z*KD*P*IMEI: ** ****** ****** **AppleCare*: Expires *********Backup status: Fully backed up **This iPad is used for communication via Facebook, FaceTime, Skype, and email. It is also used for navigation, picture taking, and internet. In short, I rely on it for nearly everything while traveling. I’m hoping that Apple can somehow expedite the replacement so I can use it during the remainder of my European trip.**Any assistance or advice you can provide would be appreciated.**William P. Wise***** Revere Drive*Virginia Beach, Virginia ******Vietnam.V*****@***.com*******Sent from iPad Pro ****

GetHuman-dorywise did not yet indicate what AppleCare should do to make this right.

How GetHuman-dorywise fixed the problem

We are waiting for GetHuman-dorywise to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AppleCare's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having AppleCare issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dorywise fixes it.
This email address isn't valid

AppleCare

Warranty Claim issue
Reported by GetHuman-dorywise
Mar 27th, 2019 - 2 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 11 others
0 customers following this

Timeline

GetHuman-dorywise started working on this issue
Mar 27th, 2019 9:31pm

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians