Yesterday my husband contacted AppleCare because my computed was acting up. Unknown fil...

GetHuman1157674's customer service issue with AppleCare from September 2018

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The issue in GetHuman1157674's own words
Yesterday my husband contacted AppleCare because my computed was acting up. Unknown files were dropping into my downloads folder and seemed to be under attack of a virus. AppleCare told him he needed to go to a local Vons or Target and get iTunes cards to pay for the fix and opted to be covered for * years at $***. dollars. Today I get a call from AppleCare telling me I'm not covered for viruses and that I would need to pay an additional $***. for sonic firewall coverage. When I told the representative today that we were told yesteterday the $***. covered anti-virus he told me no it didn't and I needed to think about this. At this point I told him I wanted a refund and he told me to "get lost" and hung up on me. The case ID is RTD*********PLEASE HELP!!!*Thank you,*Audra Haight

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AppleCare

Customer service issue
Reported by GetHuman1157674
Sep 17th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 480 others
0 customers following this

Timeline

GetHuman1157674 started working on this issue
Sep 17th, 2018 10:26pm