Hello. This morning I opened on-line check-in for the **.**am Manchester-Philadelphia f...

GetHuman-mikehump's customer service issue with American Airlines (UK) from October 2019

Help with my American Airlines (UK) issue
The issue in GetHuman-mikehump's own words
Hello. This morning I opened on-line check-in for the **.**am Manchester-Philadelphia flight tomorrow morning. All the seats were blocked out apart from random odd seas which I was forced to take. My wife is a nervous traveller and is now situated three rows behind me with strangers. We had anticipated two seats together adjacent to a window. This is a special trip that overall has cost a great deal of money and we are very anxious to sit together. Can you please assist?*We currently have seats **C and **C. Surname Humphreys. Additionally, can you tell me if it is possible to check through to Atlanta? *Again with AA* or do we check in at the airport?

GetHuman-mikehump did not yet indicate what American Airlines (UK) should do to make this right.

How GetHuman-mikehump fixed the problem
Arrived early at the airport and asked the check in staff for help. Seems that they must block out so many seats for their own use when passengers arrive who haven't checked in on line. Resolved now
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American Airlines (UK)

Customer service issue
Reported by GetHuman-mikehump
Oct 18th, 2019 - 3 years ago
Fixed
GetHuman-mikehump shared how to fix
Seen by 19 customers so far
Similar issue to 199 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman-mikehump started working on this issue
Oct 18th, 2019 2:56pm
GetHuman-mikehump indicated the issue is not fixed yet.
Oct 18th, 2019 7:20pm
GetHuman-mikehump confirmed the issue is fixed. Hooray!
Oct 21st, 2019 9:10pm

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